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Privacy statement

LoanStreet (Sparkholder B.V.), established at Laan van Kronenburg 14 1183 AS Amstelveen, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
Laan van Kronenburg 14
1183 AS Amstelveen
info@loanstreet.nl
+31 88 88 11 222
https://loanstreet.nl

Cookies

During a visit to this website, visitor data is collected and stored. We use cookies for this. On this page you can read which information is collected and what is done with it.

What are cookies?

Cookies are small files that are stored on your computer during a visit to this website via your browser. We only use cookies to improve the website usage and to give a good experience of the software. We do not collect data for advertising purposes. Cookies have different functions such as:

  • Remembering a login name or settings
  • Remembering preferences so you only have to do this once

The use of cookies is safe and cookies are never used to obtain private data like passwords.

Which cookies are there?

  • Necessary – These cookies are necessary to surf on websites. Without these cookies ordering and electronic payments, for example, are not possible.
  • Functional – This allows websites to remember which choices you made during the website visit. These cookies are used, for example, to store preferences such as text size and font.
  • Performance – These cookies collect information about visitor behavior on websites, for example which pages you visit frequently. On the basis of this information, websites and their navigation can be optimized. These cookies are also used to keep track of how you ended up on a website. With these cookies no information is stored with which your identity can be retrieved and the data remains anonymous.
  • Targeting – These cookies are meant to be able to advertise better aimed at a user profile. Since we are not interested in advertising, but in helping entrepreneurs to receive a business loan, we do not use such cookies.

Which cookies do we use?

To make the visit to our website easy for our visitors, we use necessary, functional and performance cookies. Below you will find a comprehensive overview and explanation:

Explanation Why this cookie? Which type of cookie is this?
Authentication Registers with which username you are logged in and is necessary to use the software and to be able to do what you as a user have rights to. Noodzakelijke cookies
Language Registers the preference for a language, since the website is multilingual. Functional cookies
Google Analytics Registers the number of visits for each visitor, when the website visit starts, ends and where the visitor comes from. Performance cookie
HotJar Registers the user flow in order to opzimize our process. Performance cookie
AdTraction Registers which visitors come from the websites of our affiliate partner AdTraction. Tracking cookie

The use of MailChimp

We share your personal data with Mailchimp, with whom we have a processing agreement, when you leave an e-mail address when applying for a credit score. This includes, among other things, your e-mail address, IP address and certain information about the links that you click on in the e-mails. We use Mailchimp to send newsletters and product updates to you via e-mail. You can unsubscribe at any time via the link at the bottom of an e-mail that you receive from us from Mailchimp. Your data will also be deleted.



The use of ZoHo

The ZoHo component is integrated on this website. ZoHo is helpdesk software for live support that enables direct communication in real time (the so-called live chat) with visitors to their own website. The developer of the chat component is ZoHo.

With each separate call to our website, which is equipped with a ZoHo component, this component collects data for the purpose of operating the live chat system and analyzing the operation of the system.

The ZoHo component sets a cookie on the visitor's information technology system. The definition of cookies is explained above. Personalized user profiles can be created using the ZoHo cookie. Such personlized usage profiles can be used to perform an analysis of the visitor behavior and to analyze and maintain a good functioning of the live chat system. The analysis also improves our offer.

The person concerned can prevent the placing of cookies via our website at any time by means of a corresponding adaptation of the web browser used and thus permanently refuse the setting of cookies. Such an adaptation to the Internet browser used would also prevent the ZoHo component from setting a cookie on the visitor's information technology system. In addition, cookies that are already in use by the ZoHo component can be removed at any time via a web browser or other software programs.

Personal data we process

LoanStreet processes personal data of you when you use our services and / or because you provide this information to us.

Below is an overview of the personal data we process:

  • First and last name
  • Address details
  • Phone number
  • Email address
  • Other personal data you actively provide for example by registering on this website, in correspondence and by telephone
  • Location data
  • IP address
  • Information about your activities on our website
  • Internet browser and device type

From non-registered users, we only process data that you provide to us, IP address, location data, data about your activities on the website and internet browser and device type. When you register on our website and use our services, which means that we process more personal data, you must also accept our Terms of Use.

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at info@loanstreet.nl, then we will delete this information.

For what purpose and on the basis of which we process personal data

LoanStreet processes your personal data for the following purpose:

  • To provide services to you

Automated decision making

LoanStreet does not take decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without a person (for example an employee of LoanStreet) sitting between them.

How long we keep data

LoanStreet does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. The duration of processing for registered users starts when you use the services of LoanStreet and it ends as soon as the service is delivered. LoanStreet will not store your personal data as a non-registered user for longer than is strictly necessary to realize the purposes for which your data is collected.

Sharing personal data with third parties

LoanStreet will not sell your details to third parties and will only provide them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. LoanStreet remains responsible for these processing operations.

View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by LoanStreet and you have the right to data portability. This means that you can submit a request to us to send the personal data we have of you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@loanstreet.nl. We may request additional information to ensure that the request for access has been made by you. We respond as quickly as possible, but within four weeks, at your request. LoanStreet also wants to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link.

Security

LoanStreet takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact info@loanstreet.nl. LoanStreet has taken the following measures to protect your personal data:

  • TLS (formerly SSL). We send your data via a secure internet connection. You can see this at the address bar ('https') and the padlock in the address bar.
  • DKIM, SPF and DMARC are three Internet standards that we use to prevent you from receiving e-mails on our behalf containing viruses, spam or meant to get personal (login) data.